Kesia Chisholm
Bayonne,NJ
Summary
SENIOR TALENT OPERATIONS & RECRUITMENT LEADER
Driving scalable talent strategies through data, systems, and operational excellence
Professional talent acquisition leader with proven expertise in identifying and securing top-tier candidates across various industries. Strong focus on team collaboration, driving hiring strategies, and adapting to evolving business needs. Exceptional skills in strategic planning, talent sourcing, and stakeholder management, ensuring impactful and measurable results. Reliable and flexible with commitment to delivering high-quality outcomes for all recruitment initiatives.
Overview
9
9
years of professional experience
Work History
Senior Talent Acquisition Manager
Heyday
04.2024 - Current
- Strengthened employer branding efforts, collaborating with marketing teams to create compelling recruitment materials and social media campaigns.
- Supported organizational growth plans through strategic workforce planning, ensuring talent pipelines aligned with business objectives.
- Collaborated with Human Resources leadership on succession planning efforts to identify high-potential employees for key positions within the organization.
- Provided data-driven insights on recruitment performance metrics, enabling continuous improvement in talent acquisition strategies across all departments.
- Oversaw the management of recruitment budgets and vendor relationships, ensuring cost-effective solutions for sourcing top talent.
- Implemented effective sourcing techniques, utilizing LinkedIn Recruiter, Boolean searches, and other advanced search methods for hard-to-fill roles.
- Structured compensation and benefits according to market conditions and budget demands.
- Spearheaded implementation of Greenhouse ATS across 30+ shops and corporate functions; led training, SOP creation, and ongoing optimization to drive adoption and data integrity.
- Led end-to-end talent process redesign, improving time-to-fill by 22% and candidate experience NPS by 30%.
Recruiting Manager
Heyday
01.2023 - 04.2024
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
- Facilitated training sessions for internal stakeholders on best practices in interviewing techniques and effective candidate evaluation methods.
- Structured compensation and benefits according to market conditions and budget demands.
- Streamlined interview scheduling process, enhancing coordination between candidates, recruiters, and hiring managers while reducing administrative burden on all parties involved.
- Designed, developed, and implemented successful recruitment process to fill more than 100 vacancies each year.
Recruiting Coordinator
Heyday
01.2021 - 01.2023
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open positions.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.
- Enhanced employer branding through social media platforms, attracting broader range of applicants.
- Collaborated with HR team to update job descriptions, reflecting current needs and industry standards.
- Scheduled and conducted more than 50 interviews each week.
Store Manager
Heyday
09.2020 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Manager Trainee
Dermalogica
01.2018 - 09.2020
- Coordinated employee onboarding and internal training initiatives; piloted LMS modules for in-store teams leading to more consistent service standards.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Provided mentoring and coaching to team enhancing their leadership capabilities and overall job performance.
- Fostered a collaborative work environment by promoting open communication channels among team members.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
Esthetician
Dermalogica
11.2015 - 09.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Education
Bachelor of Arts - Political Science
CUNY College of Staten Island
Staten Island Skills
- Talent Operations & Process Optimization
- ATS & HRIS Implementation (Greenhouse, Workday, CareerPlug)
- Employer Branding & CRM Strategy
- Performance Management & Learning Systems (LMS)
- Compliance & Data Governance
- Cross-Functional Program Management
- People Analytics & Dashboarding
- Stakeholder & Vendor Management
- Succession Planning
Timeline
Senior Talent Acquisition Manager
Heyday
04.2024 - Current
Recruiting Manager
Heyday
01.2023 - 04.2024
Recruiting Coordinator
Heyday
01.2021 - 01.2023
Store Manager
Heyday
09.2020 - 01.2021
Manager Trainee
Dermalogica
01.2018 - 09.2020
Esthetician
Dermalogica
11.2015 - 09.2020
Bachelor of Arts - Political Science
CUNY College of Staten Island
Similar Profiles
Holly JanssenHolly Janssen
Retail Sales Associate at HeydayRetail Sales Associate at Heyday
Shelby QuinonesShelby Quinones
Skin Therapist at HeydaySkin Therapist at Heyday
Jade BarnhartJade Barnhart
Esthetician at HeydayEsthetician at Heyday