Ketavia Haynes
Frisco
Summary
Highly driven and detail-oriented Property Manager with over 7 years of experience in property management and customer service. Skilled in team leadership, financial reporting, and compliance within both conventional and Tax Credit (LIHTC) housing. Experienced in handling variance reports, budgeting, lease administration, and resident relations. Known for exceptional communication, strong problem-solving abilities, and a commitment to maintaining operational excellence while fostering a positive and thriving community environment.
Results-oriented Property Manager with a proven track record in budgeting, compliance, and staff training. Expertise in increasing occupancy rates and enhancing community engagement through effective communication and strategic marketing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Nicklas Foundation
Grand Prairie
06.2021 - Current
- - Managed day-to-day operations of a Senior 55+ property, supervising staff and ensuring compliance with Fair Housing Regulations.
- - Oversaw budgeting, financial reporting, account reconciliation, collections, and lease administration.
- - Increased property occupancy through strategic leasing efforts, marketing, and prospect follow-ups.
- - Coordinated schedules, prepared units for occupancy, and managed community events.
- - Manage day-to-day operations of a Tax Credit (LIHTC) property, ensuring compliance with federal and state housing regulations
- - Prepare and analyze variance reports, budgets, and financial statements to maintain property profitability.
- - Supervise and train leasing staff, ensuring consistent performance and adherence to company standards
- - Coordinate with vendors and maintenance staff to ensure timely completion of work orders and property upkeep.
Leasing Consultant
BH Management Services, LLC
Richardson
07.2015 - 06.2021
- - Handled the full leasing process using Blue Moon and RentCafe software.
- - Conducted property tours, upsold units, and maintained prospect follow-ups via email and phone.
- - Managed unit inventory, reported maintenance issues, and ensured property standards.
Cashier
Bahama Beach
Dallas
06.2010 - 08.2010
- - Provided customer service and handled transactions efficiently.
Education
Associate Degree -
High School Diploma -
David W Carter High School
Dallas, TXSkills
- Property Management
- Communication
- Section 8
- Budgeting
- Fair Housing Regulations
- Yardi
- Bookkeeping
- Property inspections
- Leadership
- Staff training
- Financial Report Writing
- OneSite
- Receptionist
- Typing
- Account Reconciliation
- Windows
- Filing
- Property Leasing
- Collections
- Accounts Payable
- Office Management
- Customer Service (10 years)
- Microsoft Office (Word, Excel, PowerPoint)
- ADP
- Planning/Coordinating
- LIHTC
- Supervising
- Negotiation
- CRM software
- Variance & Financial Reporting
Certification
Certified Property Manager
Timeline
Property Manager
Nicklas Foundation
06.2021 - Current
Leasing Consultant
BH Management Services, LLC
07.2015 - 06.2021
Cashier
Bahama Beach
06.2010 - 08.2010
Associate Degree -
High School Diploma -
David W Carter High School