Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Keverna Walton

Henderson,NV

Summary

Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

Outgoing and reliable Brand Ambassador with several years of experience in sales and marketing. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Energetic professional with background in promotional and demonstration roles, known for high productivity and efficiency in task completion. Possess specialized skills in product demonstration, customer engagement, and persuasive communication. Excel at interpersonal relations, problem-solving, and adaptability, ensuring seamless promotion campaigns and elevated customer experiences.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Lids Locker Room
Las Vegas, Nevada
03.2021 - 12.2024
  • Ensured compliance with safety regulations and company policies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented quality control measures to uphold company standards.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assigned work and monitored performance of project personnel.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Brand Ambassador

ATN Event Staffing
Las Vegas, Nevada
11.2022 - 03.2024
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Maintained professionality and efficiency while working closely with leadership.
  • Employed basic selling techniques to engage with customers.
  • Conversed with customers to share information about products and services.
  • Effectively built relationships with both established and potential customers.
  • Collaborated with creative professionals to develop effective marketing strategies.
  • Utilized social media platforms to promote brand and interact with audience.
  • Assisted in the design and production of marketing materials.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Built lasting relationships with customers by delivering first-call resolution.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.

Virtual Receptionist

Hilton Hotels Corporation
Las Vegas, NV
03.2015 - 06.2020
  • Ran personal errands through online transactions, allowing clients to focus on more pressing duties.
  • Collaborated with other departments to resolve complex customer problems.
  • Handled data entry tasks to help client spend more time on executive commitments.

Education

High School Diploma -

Long Beach Poly High School
Long Beach, CA
06-2012

Skills

  • Employee training
  • Conflict resolution
  • Quality control
  • Sales analysis

Timeline

Brand Ambassador

ATN Event Staffing
11.2022 - 03.2024

Assistant Manager

Lids Locker Room
03.2021 - 12.2024

Virtual Receptionist

Hilton Hotels Corporation
03.2015 - 06.2020

High School Diploma -

Long Beach Poly High School

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Keverna Walton