Kevin Alix II
Houston,TX
Summary
Aspiring IT Support Technician with foundational skills in networking & information security management, Demonstrated ability to leverage data-driven insights, with experience installing and troubleshooting Fiber networks, and elite-level technical documentation & analysis skills honed at AT&T. Strong adaptability in learning and integrating new technologies, vital in the rapidly evolving field of networking. Proven skills in cross-functional team collaboration and IT hardware support, ready to contribute to an organization's networking goals. Commitment to enhancing cybersecurity, data analysis, and network security through continuous learning & collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Preparer
Pham Kar Services
01.2021 - Current
- Trained team of 6 in using new software tools, enhancing department-wide proficiency in data management and reporting by %
- Designed and maintained databases to store and manage client information securely, ensuring compliance with data protection regulations increasing company productivity by 12%.
- Provided technical support and assistance to team of 6 employees in addition to taking 20 customer calls/emails per day to ensure customer satisfaction and quality assurance.
- Collaborated with IT team to troubleshoot and resolve software issues, demonstrating strong problem-solving skills.
Merchandise Manager
Flowers Foods & Subsidiaries
06.2020 - Current
- Managing operations through data analysis, budget management and coordinating with team on inventory tracking and monitoring supplies on various routes
- Tracking and managing production and quality of routes, while providing daily progress reports and providing feedback to crew members to ensure quality and productivity
- Managing contracts with multiple buyers and handling specified issues in a professional & timely manner
- Recognized for successfully managing inventory, achieving 40% reduction in out-of-stocks through accurate demand forecasting and timely replenishment, thus ensuring seamless and satisfying shopping experience for customers
- Leveraged data-driven insights and sales analytics for strategic product assortment and pricing decisions, ultimately resulting in notable 10% improvement in sales margins, enhancing overall business profitability and efficiency
- Demonstrated exceptional communication skills in conducting training sessions for new employees, while continually able to utilize clear, engaging methods to ensure comprehensive understanding of company policy and procedures
- Utilized advanced inventory management software to streamline supply chain processes, increasing operational efficiency by automating data entry, tracking, and reporting, reducing manual errors, and enhancing decision-making.
Field Technician
AT&T
03.2016 - 05.2020
- Collaborated with several cross-functional teams on large-scale projects, achieving timely milestones and enhancing team knowledge through detailed documentation of installations, technical configurations, and troubleshooting
- Exhibited rapid adaptability and learning in technology, integrating wide array of new advancements into all daily routines, and effectively communicated company policy and procedures in training sessions for new employees
- Fostered interdepartmental collaboration, effectively communicating project requirements, and aligning multiple objectives and timelines, ensuring cohesive progress, and understanding with colleagues from various departments.
- Maximized work efficiency by 17%, completing 8 installations/repairs per day implementing safety practices, troubleshooting techniques, and team collaboration.
Education
Multidisciplinary Studies - Kinesiology,Business,History
University of Texas in San Antonio
San Antonio, TXAssociate of Arts (AA) - Health and Physical Education/Fitness
San Jacinto College
Pasadena, TXSkills
- Customer Service
- Technical Support
- MS Office
- Training & Development
- Information Security Management
- Troubleshooting
- Technical Documentation
- Technology Adaptation
- IT Hardware Support
- Network Security
- Communication
Websites
Certification
- Cybersecurity Assurance Specialist Program, Baxter Clewis Training Academy
- SaaS Sales Foundation - Aspireship
- Qualys Vulnerability Management (Expected July 2024)
- Comptia Security + (Expected August 2024)
Volunteer Experience
Youth Ministry Leader, Progressive New Hope Baptist Church
Timeline
Tax Preparer
Pham Kar Services
01.2021 - Current
Merchandise Manager
Flowers Foods & Subsidiaries
06.2020 - Current
Field Technician
AT&T
03.2016 - 05.2020
Multidisciplinary Studies - Kinesiology,Business,History
University of Texas in San Antonio
Associate of Arts (AA) - Health and Physical Education/Fitness
San Jacinto College
- Cybersecurity Assurance Specialist Program, Baxter Clewis Training Academy
- SaaS Sales Foundation - Aspireship
- Qualys Vulnerability Management (Expected July 2024)
- Comptia Security + (Expected August 2024)
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