Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Barry

Austin

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

6
6
years of professional experience

Work History

Talent Acquisition Specialist

AffiniPay
10.2023 - 02.2025
  • Managed full-cycle recruitment process for all teams at AffiniPay
  • Manage candidates in process by screening applications, scheduling and coordinating interviews, gathering feedback, and communicating effectively with candidates in order to provide them with the best candidate experience
  • Communicate effectively with the interview team to ensure preparedness during the interview process
  • Effectively educate candidates on AffiniPay and available opportunities; facilitate a positive and impactful experience
  • Maintain applicant tracking data and report on hiring results and recruitment metrics
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

Customer Success Manager

AffiniPay
11.2020 - 10.2023
  • Met with clients to understand needs and pain points, as well as develop proactive solutions to any problems they were facing.
  • Assisted new customers during onboarding process by providing thorough introduction to resources available for support.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Managed 3 other coworkers and kept track of performance KPIs through Salesforce and Zendesk reporting.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted Risk department in end-of-month tasks such as monthly reporting and tracking of inactive accounts, which in turn gave our team a list of clients to proactively reach out to drive engagement.
  • Coordinated with product development teams to relay user feedback for future improvements.

Customer Support Specialist

AffiniPay
07.2019 - 11.2020
  • Assisted large volume of customers daily with positive attitude and focus on customer satisfaction.
  • Maintained positive customer relations with speedy, expert service for all needs.
  • Multitasked to handle diverse customer needs in a high-volume setting, prioritizing tasks as needed.
  • Tested new software and hardware prior to deployment.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

BBA - Business

Texas A&M University
College Station, Texas
05-2017

Skills

  • Recruitment planning
  • Contract negotiation
  • Interviewing techniques
  • 4 years of Salesforce experience
  • 2 years experience with Tableau, Domo and Zendesk
  • Proficient in Microsoft Office suite, including Excel, and Powerpoint
  • Engagement strategy
  • Data interpretation

Timeline

Talent Acquisition Specialist

AffiniPay
10.2023 - 02.2025

Customer Success Manager

AffiniPay
11.2020 - 10.2023

Customer Support Specialist

AffiniPay
07.2019 - 11.2020

BBA - Business

Texas A&M University

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