Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Cardenas

Dallas,TX

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

Status Roofing
Frisco, TX
02.2023 - Current
  • Assigned and monitored daily tasks for team members.
  • Developed strategies to motivate employees in achieving goals.
  • Organized team meetings to discuss progress and challenges.
  • Monitored customer service standards across the organization.

ASM ( Service Advisor )

Pat Lobb Toyota
Dallas, TX
02.2022 - 02.2023
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.sd
  • Greeted customers and addressed their needs in a professional manner.

ASM ( Service Advisor )

Toyota of Wichita Falls
Wichita Falls, TX
12.2020 - 01.2022
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Resolved customer complaints in an efficient and courteous manner.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.

Education

Some College (No Degree) - Criminal Justice

Midwestern State University
Wichita Falls, TX

Skills

  • Employee Scheduling
  • Performance Coaching
  • Performance monitoring
  • Operations Management
  • Product Management
  • Coaching and Mentoring
  • Employee engagement

Languages

Spanish
Native/ Bilingual

Timeline

Team Leader Manager

Status Roofing
02.2023 - Current

ASM ( Service Advisor )

Pat Lobb Toyota
02.2022 - 02.2023

ASM ( Service Advisor )

Toyota of Wichita Falls
12.2020 - 01.2022

Some College (No Degree) - Criminal Justice

Midwestern State University

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Kevin Cardenas