Kevin Caro
Russellville,AR
Summary
Dynamic professional with a proven track record at AT&T Mobility, enhancing customer loyalty and driving sales through expert CRM software proficiency and exceptional verbal communication. Excelled in roles from Retail Sales Consultant to Assistant Store Manager, significantly boosting customer satisfaction and sales outcomes through strategic cross-selling and personalized service.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
01.2013 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with store manager to develop initiatives that drove traffic and increased brand awareness.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Retail Sales Consultant
AT&T Mobility
11.2009 - 11.2013
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized sales revenue through personalized recommendations and upselling techniques..
- Greeted customers and provided outstanding customer service.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
Education
High School Diploma -
Russellville High School
Russellville, AR05-2005
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- CRM software proficiency
- Cross-selling tactics
- MS office
Awards
AT&T Pinnacle Award Customer Satisfaction, Service Excellence Award, Leadership Excellence Award & AT&T Leadership Development Program.
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Assistant Store Manager
AT&T Mobility
01.2013 - Current
Retail Sales Consultant
AT&T Mobility
11.2009 - 11.2013
High School Diploma -
Russellville High School
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