Kevin Coones
Mesquite
Summary
Optical Manager with a proven track record at Costco, enhancing team engagement and customer satisfaction through effective communication and problem-solving. Skilled in inventory management and training, I foster professional growth while ensuring optical standards and personalized care, resulting in improved member relationships and streamlined operations.
Overview
14
14
years of professional experience
Work History
Optical Manager
Costco
03.2024 - Current
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
Licensed Optician
Costco
09.2023 - 03.2024
- Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
Licensed Pharmacy Technician
Coscto
06.2011 - 09.2019
- Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
- Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
- Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
Education
High School Diploma -
Ford High School
Quinlan, TX05-2001
Skills
- Customer Service
- Inventory Management
- Problem Solving
- Time Management
- Communication
- Teamwork
Accomplishments
Fully ABO and NCLE licensed in less than one year in the optical department.
Successfully launched the first Optical Locker Pickup system in Costco
Timeline
Optical Manager
Costco
03.2024 - Current
Licensed Optician
Costco
09.2023 - 03.2024
Licensed Pharmacy Technician
Coscto
06.2011 - 09.2019
High School Diploma -
Ford High School
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