Kevin Hernandez
Lawndale,California
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
06.2021 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Coached employees, sharing knowledge and experience
Fry Cook
Smash Burger
01.2021 - 06.2021
- Tested temperatures of food at specified intervals by using food thermometers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Crew Member
McDonald's
02.2020 - 09.2020
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
Crew Member
Nestle Toll House Cafe
09.2019 - 11.2019
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
Medical Records Assistant
Kerlan-Jobe Surgery Center
08.2018 - 01.2019
- Posted medical records promptly upon accurate assembly and analysis.
- Audited files for completion and accuracy.
- Filed records for timely retrieval.
Education
Associate of Science - Kinesiology
El Camino College
Torrance, CA06.2024
Associate of Science - Biological And Physical Sciences
El Camino College
Torrance, CA06.2024
High School Diploma -
Da Vinci Science
Hawthorne, CA06.2020
Skills
- Up-selling
- Exceptional customer service
- New Hire Training
- Friendly and outgoing
- Clear Communication
- Proper food handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Barista Trainer
Starbucks
06.2021 - Current
Fry Cook
Smash Burger
01.2021 - 06.2021
Crew Member
McDonald's
02.2020 - 09.2020
Crew Member
Nestle Toll House Cafe
09.2019 - 11.2019
Medical Records Assistant
Kerlan-Jobe Surgery Center
08.2018 - 01.2019
Associate of Science - Kinesiology
El Camino College
Associate of Science - Biological And Physical Sciences
El Camino College
High School Diploma -
Da Vinci Science
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