Kevin Hernandez
Houston,TX
Summary
Dynamic and dedicated professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to multitask and maintain organization in fast-paced environments. Skilled in problem-solving and emergency protocols, ensuring safety and efficiency while delivering exceptional dining experiences. Committed to fostering positive interactions and achieving service excellence.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
185 West Road, Houston, TX, 77037
01.2025 - Current
- Provided friendly customer service, ensuring positive dining experiences for all guests.
- Assisted in food preparation, adhering to safety and cleanliness standards.
- Operated kitchen equipment efficiently, maintaining high quality of food production.
- Collaborated with team members to streamline service operations during peak hours.
- Customer Service: Provide prompt, friendly, and efficient service to customers to ensure a positive experience.
- Communication: Interact clearly and effectively with customers, coworkers, and management.
- Teamwork: Cooperate and work effectively with other team members to meet service goals and operate efficiently.
- Patience and Calmness: Remain calm under pressure, especially during times of high customer demand or in conflict situations, as noted.
Education
High School Diploma -
Premier High School
Houston, TX06-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Emergency Protocols: Thorough knowledge of evacuation procedures, first aid, and the use of onboard safety equipment
- Problem-solving: Ability to handle unexpected situations, such as a delayed or canceled flight, and resolve conflicts calmly and effectively
- Attention to Detail: Pay attention to details during pre-flight equipment and cockpit safety checks to ensure everything is in order
- Organization: Maintain order and efficiency in a small, fast-paced work environment
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Crew Member
McDonald's
01.2025 - Current
High School Diploma -
Premier High School