Kevin Ortiz
New Britain,CT
Summary
Proven leader and efficient Restaurant Shift Manager at McDonalds, adept in cash handling oversight and staff training. Excelled beyond standard roles, significantly enhancing customer service ratings through effective complaint resolution. Skilled in task delegation and pre-shift preparation, consistently ensuring operational excellence and team readiness.
Overview
2
2
years of professional experience
Work History
Restaurant Shift Manager
McDonalds
185 New Britain Road
09.2022 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Skills
- Cash handling oversight
- Task Delegation
- Customer Complaint Resolution
- Pre-shift walk-through
- Staff Training
Languages
English, Spanish
Full Professional
Timeline
Restaurant Shift Manager
McDonalds
09.2022 - Current