Kevin Njuguna

As a head cashier, i am the first point of response when a guest needs help at the checkouts.

• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Processed checks, cash and credit purchases or refunds.
• Helped customers complete purchases, locate items and join reward programs.
• Analyzed purchases for signs of fraud.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

• Supported students with helpful study habits and exam strategies.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Provided homework assistance using specific curriculum and materials.