Kevin Pryce Miguel
Seattle
Summary
Dynamic General Manager with proven expertise in staff training, inventory management, and customer relationship management. Committed to optimizing operational efficiency and enhancing customer engagement through strategic marketing and effective communication.
Overview
10
10
years of professional experience
Work History
General Manager
U:Don Fresh Japanese Noodles Station
Seattle
08.2017 - Current
- Managed daily operations of fresh noodle production and service.
- Led staff training programs to improve customer service and operational effectiveness.
- Oversaw inventory management to ensure quality and freshness of ingredients.
- Developed marketing strategies that increased customer engagement with menu offerings.
- Implemented cost-control measures to optimize operational efficiency.
- Coordinated scheduling for staff to ensure adequate coverage during peak hours.
- Conducted regular quality inspections to maintain food safety standards and compliance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance to identify opportunities for cost savings and revenue growth.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Supervised safety protocols and ensured cleanliness in the work environment to comply with FDA and OSHA standards.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Banquet Supervior
Galt House Hotel & Suites
Louisville
04.2016 - 04.2017
- Coordinated event setups and breakdowns for various functions and gatherings.
- Enforced health and safety regulations during banquet operations and food service.
- Addressed guest inquiries and concerns promptly, improving guest satisfaction.
- Resolved any customer complaints or issues quickly and professionally.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Trained new team members on service standards and operational procedures.
- Reviewed banquet event orders to optimize room layouts and effectively schedule staff.
- Organized and laid out buffet equipment, food displays, and other items.
- Prepared and maintained buffet and salad bar by ensuring food safety standards, restocking items, and monitoring temperatures.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Developed policies and procedures for efficient operation of the banquet department.
- Reviewed banquet orders and communicated changes with kitchen staff.
Education
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
Philippines10-2015
Skills
- Operational management
- Inventory management
- Cost control
- Quality assurance
- Business development
- Customer relationship management
- Team leadership
- Staff training
- Training and coaching
- Schedule management
- Time management
- Negotiation skills
- Problem solving
- Conflict resolution
- Effective communication
Timeline
General Manager
U:Don Fresh Japanese Noodles Station
08.2017 - Current
Banquet Supervior
Galt House Hotel & Suites
04.2016 - 04.2017
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia