Keya Carter
Southfield,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
33
33
years of professional experience
2
2
Certification
Work History
Server
Aria Restaurant
09.2024 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Sagebrush Cantina Restaurant
09.2023 - 08.2024
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Server
Lucky's Steakhouse
05.2021 - 08.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled all money and credit cards transactions
- Operated POS terminals for orders
Lead Server
LaMarsa
04.2017 - 05.2021
- Opening of the establishment getting it ready for the day.
- Preparing the money drawers for the day.
- Checking catering orders for the day.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Training new employees.
- Nightly money deposit and locking up the establishment.
Education
Some College (No Degree) - Nursing
Motts Community College
Flint, MISkills
- Guest Relations Management
- Strong Work Ethic
- Positive and professional
- Exceptional customer service
- Professional Appearance
- Point of Sale (POS) system operations
- Food Running
Education and Training
true
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Aria Restaurant
09.2024 - Current
Server
Sagebrush Cantina Restaurant
09.2023 - 08.2024
Server
Lucky's Steakhouse
05.2021 - 08.2023
Lead Server
LaMarsa
04.2017 - 05.2021
Some College (No Degree) - Nursing
Motts Community College
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