Keyana Tillie
Maple Heights,Ohio
Summary
Dynamic professional with proven success at DoorDash, specializing in customer service and problem-solving. Maintained high professionalism while efficiently managing multiple deliveries. Strong attention to detail and effective communication skills drive customer satisfaction and operational excellence. Committed to achieving quality results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Door dash
Cleveland, Ohio
01.2020 - Current
- Ensure orders are delivered accurately and in good condition
- Communicate any issues or delays that arise and resolve problems efficiently
- Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect
- Manage multiple orders, delivery locations, and customers at the same time
- Deliver orders within an optimal period, ensuring freshness of food and respecting customer preferences
Customer Service Representative
Arise Virtual Solutions
Miramar, FL
01.2019 - Current
- Answered constant flow of customer calls with up to 15 calls in queue per minute
- Maintained customer happiness with forward-thinking strategies focused on addressing customers' needs and resolving concerns
- Collaborated with team members to improve service processes and workflows.
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries with professionalism and empathy.
Rideshare Driver
Uber Technologies
Willoughby, OH
01.2017 - 01.2020
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
- Helped disabled passengers and stowed wheelchairs and other equipment correctly
Residential House Cleaner
Kenya's Quality Cleaning Service
San Antonio, TX
01.2014 - 01.2017
- Communicated with clients to understand specific cleaning needs and preferences.
- Managed time effectively to complete multiple cleanings in a day efficiently.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Emptied trash cans in all rooms of the house.
- Swept, vacuumed and mopped hardwood floors.
- Performed general housekeeping duties such as sweeping, mopping, dusting.
- Inspected homes before and after cleaning to ensure quality standards.
Customer Service Representative
Alorica
San Antonio, TX
01.2016 - 12.2016
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting alteration appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations
- Described Prescription delivery service to customers, thoroughly explaining details and care of merchandise
- Responded to customer requests for products, services and company information
Housekeeper
Aramark
Cleveland, OH
01.2013 - 05.2013
- Delivered exceptional cleaning services, maintaining high standards of hygiene across all assigned areas.
- Coordinated daily cleaning schedules to align with guest turnover and operational requirements efficiently.
- Managed inventory of cleaning supplies, ensuring availability for seamless service delivery across locations.
- Inspected completed work areas meticulously to uphold quality standards and client satisfaction benchmarks.
Commercial Cleaner
Speedie Maintenence
Brecksville, OH
02.2011 - 10.2011
- Delivered exceptional cleaning services that upheld hygiene and sanitation standards across diverse commercial environments.
- Coordinated daily cleaning tasks with attention to detail, ensuring alignment with client specifications and expectations.
- Managed inventory of cleaning supplies effectively, preventing interruptions and maintaining consistent service delivery quality.
- Inspected completed work areas meticulously to verify compliance with established cleanliness and quality benchmarks.
Commericial Cleaner
Trinity Janitorial
Cincinnati, OH
01.2010 - 01.2011
- Delivered high-quality cleaning services, maintaining cleanliness and hygiene standards across various commercial spaces.
- Coordinated daily cleaning schedules to optimize workflow and align with client expectations for service delivery.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service operations.
- Inspected work areas post-cleaning to confirm adherence to quality standards and customer satisfaction benchmarks.
Education
Certificate - Business Administration
Job Corps
Cleveland, OH06-2002
Certificate - Business Administration
Unified Tech Center
Cleveland, OH07-2001
GED - education
Unified Technology Center
Cleveland, OH06-2001
Associate of Arts - Business Adminstration
Chyahoga Community College
Cleveland, OHSkills
- Phone etiquette
- Typing 40wpm
- Customer Service
- Strong attention to detail
- Excellent Communication skills
- Data entry
- Cleaning residential and commercial
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Professionalism
- Safe driving record
Timeline
Delivery Driver
Door dash
01.2020 - Current
Customer Service Representative
Arise Virtual Solutions
01.2019 - Current
Rideshare Driver
Uber Technologies
01.2017 - 01.2020
Customer Service Representative
Alorica
01.2016 - 12.2016
Residential House Cleaner
Kenya's Quality Cleaning Service
01.2014 - 01.2017
Housekeeper
Aramark
01.2013 - 05.2013
Commercial Cleaner
Speedie Maintenence
02.2011 - 10.2011
Commericial Cleaner
Trinity Janitorial
01.2010 - 01.2011
Certificate - Business Administration
Unified Tech Center
GED - education
Unified Technology Center
Certificate - Business Administration
Job Corps
Associate of Arts - Business Adminstration
Chyahoga Community College