Summary
Work History
Education
Skills
Timeline
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Keyla Muniz Soto

Cleveland,OH

Summary

Dynamic team player with proven customer service and multitasking skills honed at McDonald’s. Excelled in fast-paced environments, ensuring high-quality service and achieving significant improvements in customer satisfaction. Skilled in both English and Spanish, demonstrating exceptional communication abilities and a commitment to teamwork. Showcased strong problem-solving and organizational talents, contributing to a clean, efficient workplace.

Work History

Crew Member

McDonald’s
10700 Brookpark Rd, Brooklyn, OH 44130
11.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

N/A - N/A

John Marshall High School
3808 W 140th St, Cleveland, OH 44111

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Bilingual
  • Full Spanish and English speaker
  • Problem-solving
  • Cleaning
  • Attention to detail
  • Taking orders
  • Flexible schedule
  • Integrity and honesty
  • Self-discipline

Timeline

Crew Member

McDonald’s
11.2024 - Current

N/A - N/A

John Marshall High School
Keyla Muniz Soto