Keyla Rojas
Stony Point
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Irene Beauty Salon
Haverstraw
04.2015 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Answered customer questions and provided store information.
Food Service Worker
Dunkin Donuts- DH Restaurant Group
Fort Montgomery
06.2023 - 12.2024
- Directed patrons to restrooms and other amenities within facility.
- Greeted customers upon arrival in the dining area.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Assembled and served meals according to specific guest requirements.
- Cleaned kitchen areas, equipment and utensils.
- Served meals to customers in a friendly and courteous manner.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Utilized point-of-sale systems for taking orders from customers.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Assisted with inventory management and restocking supplies as needed.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored temperatures of prepared food and cold-storage areas.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Acquired new skills to support team and further accommodate customer needs.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Ensured that all foods were prepared according to health department regulations.
Property Manager
Garfield Elizabeth Llc
Spring Valley
06.2022 - 12.2024
- Making sure all Tenants paid on time
- Making sure all mortgages and taxes were paid on time
- Maintenance of Appfolio where Tenants would paid Rent or any request needed
- Completed lease applications and verifications, notifying prospects of results.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Met with prospective tenants to show property and assess applications or sign leases.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Office Maintenance
Personal Home Care Aide
Jawonio
New City
01.2015 - 04.2016
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Helped client with medication self-administration.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Provided assistance with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Provided patients and families with emotional support and instruction.
- Administered prescribed medications under direction from physician.
- Performed light housekeeping duties such as laundry, dusting, vacuuming and meal preparation.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Provided entertainment and companionship through conversation, reading, and board games.
- Assisted with client personal care needs to foster independence and well-being.
- Documented care provided and submitted notes to supervisor.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with light housekeeping duties, including laundry and meal preparation.
- Assisted clients with proper exercises and rehabilitation.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Education
High School Diploma -
North Rockland High Svhool
Thiells, NY06-2008
Skills
- Cash handling
- Point of sale
- Customer service
- Sales reporting
- Health and safety
- Communication skills
- Attention to detail
- Product restocking
- Flexible schedule
- Motivational skills
- Positive attitude
- Product knowledge
- Store opening and closing
- Opening and closing procedures
- Hospitality and accommodation
- Empathy and patience
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Food Service Worker
Dunkin Donuts- DH Restaurant Group
06.2023 - 12.2024
Property Manager
Garfield Elizabeth Llc
06.2022 - 12.2024
Cashier Team Lead
Irene Beauty Salon
04.2015 - Current
Personal Home Care Aide
Jawonio
01.2015 - 04.2016
High School Diploma -
North Rockland High Svhool