Keymona Salmon
kissimmee,Florida
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
2
2
years of professional experience
Work History
Lead Key Holder
Piercing Pagoda of Zale
Jensen Beach, FL
2022.09 - 2024.01
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Provided guidance on proper use of POS system including cashier training programs.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Sales Lead Manager
Aeropostale
Jensen Beach, FL
2022.02 - 2022.10
- Resolved escalated customer issues quickly and professionally.
- Collaborated with marketing teams to develop promotional materials and campaigns.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Supported sales team members to drive growth and development.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted with the training of new sales associates.
- Shared product knowledge to suggest merchandise and services to customers.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Confirmed that all safety protocols were being followed during store hours.
- Assisted with hiring new employees by conducting interviews and providing feedback on candidates.
Sales Associate
Micheal Kors
Vero Beach, FL
2022.10 - 2023.10
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Front Desk Receptionist
Holiday Inn Express Hotel
Vero Beach, FL
2022.10 - 2023.07
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Maintained cleanliness of lobby area at all times.
- Greeted Guest warmly and made them feel welcome.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Front Desk Receptionist
Holiday Inn Vacations- Orange Lake Resort
Kissimmee, FL
2023.12 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Conducted follow-up calls to ensure customer satisfaction.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Processed payments from customers for room charges and incidentals.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Performed administrative duties such as filing documents, preparing correspondence.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL2021-05
Some College (No Degree) - Nursing
Indian River State College
Ft. Pierce, FLSkills
- Team motivation
- Sales Leadership
- Cash Handling Accuracy
- Customer Service
- Adaptable & Flexible
- Reliable and Responsible
- Flexible Schedule
- Office Administration
Timeline
Front Desk Receptionist
Holiday Inn Vacations- Orange Lake Resort
2023.12 - Current
Sales Associate
Micheal Kors
2022.10 - 2023.10
Front Desk Receptionist
Holiday Inn Express Hotel
2022.10 - 2023.07
Lead Key Holder
Piercing Pagoda of Zale
2022.09 - 2024.01
Sales Lead Manager
Aeropostale
2022.02 - 2022.10
High School Diploma -
Fort Pierce Central High School
Some College (No Degree) - Nursing
Indian River State College