Hi, I’m
Keyona Thomas
Cincinnati,Ohio
Summary
Qualified Reprensative with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
6
years of professional experience
Work History
Larosa Call Center3233 Boudinot Cincinnati, oh
Customer Service Rep
08.2006 - 05.2008
Job overview
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
P&GCenter hill, OH
Protyper
10.2011 - 02.2012
Job overview
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Education
Garrison Gobel AcademyCincinnati, OH
High School Diploma
2015
University Overview
Skills
- Quick learner
- Strong client relations
- Multi-line phone talent
- Credit card processing
- Strategic sales knowledge
- Exceptional communication skills
- MS Windows proficient
- Training development aptitude
- Cash flow management
- Medical terminology knowledge
Timeline
Protyper
P&G
10.2011 - 02.2012
Customer Service Rep
Larosa Call Center
08.2006 - 05.2008
Garrison Gobel Academy
High School Diploma