Keyshawn Spriggs
QuikTrip
Beaumont,TX
1
Certification
10
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Assistant Store Manager
1 Year 9 Months- Implemented inventory management strategies that reduced stock discrepancies and improved turnover rates.
- Trained and mentored new staff, enhancing team performance and service quality.
- Developed staff schedules to optimize labor costs while maintaining service efficiency.
- Supervised daily operations to ensure compliance with company standards and customer satisfaction.
- Addressed customer concerns promptly, fostering a positive shopping environment and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Server
8 Months- Provided excellent customer service to ensure satisfaction.
- Delivered exceptional customer service, enhancing guest satisfaction.
- Facilitated training for new servers, improving team readiness.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Inspected food to ensure quality and presentation before serving it to customers. before serving it to customers.
Behavior Technician
1 Year 3 Months- Delivered direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities, fostering skill development and enhancing quality of life.
- Conducted functional assessments and collected data to implement targeted behavior plans, ensuring effective support tailored to individual needs.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Participated in professional development activities to integrate current trends in Applied Behavior Analysis into practice, enhancing service delivery.
Behavior Technician
1 Year 4 Months- Conducted functional assessments, collected and analyzed data, and implemented tailored behavior plans to address individual client needs.
- Instructed clients in social skills training techniques, utilizing positive reinforcement and prompting to shape desired behaviors and enhance social interactions.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Facilitated group therapy sessions to teach effective behavior modification techniques, promoting positive outcomes and peer support among participants.
Front Desk Agent
2 Years 2 Months- Welcomed customers warmly, ensuring positive first impressions.
- Handled phone inquiries and messages to provide timely assistance.
- Resolved customer complaints promptly and courteously.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer complaints quickly and effectively, enhancing guest satisfaction.
- Maintained cleanliness of lobby area at all times.
Cashier
1 Year- Greeted customers and addressed inquiries about store products and services, enhancing customer experience.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges per store policies, ensuring customer satisfaction and compliance.
Cashier
2 Years 11 Months- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted cash drawer at beginning of shift to verify accuracy and ensure sufficient change for transactions.
- Processed receipts, refunds, and exchanges to facilitate smooth customer transactions.
- Cleaned and organized checkout area to provide a welcoming environment for customers.
- Executed various tasks assigned by management to support daily operations. as assigned by management.
Education
High School Diploma
Skills
Safe Food Handling
Order Management
Supply restock
Guest Engagement
Cash Handling
Menu Memorization
Customer service
Problem-solving
Attention to detail
Mentoring and coaching
Employee coaching
Positive and professional
Certification
- basic life support
- cpr
- pharmacy technician trainee license
Education and Training
other
Timeline
Assistant Store Manager
QuikTrip
12.2024 - CurrentRead More
Server
American Cruise Lines
03.2024 - 11.2024Read More
Behavior Technician
Brent Woodall Foundation for Exceptional Children
08.2023 - 11.2024Read More
Behavior Technician
stewart medical center
03.2022 - 07.2023Read More
Cashier
HEB Grocery Store
02.2020 - 02.2021Read More
Front Desk Agent
Home 2 By Hilton
01.2020 - 03.2022Read More
Cashier
Lubys Cafe
03.2017 - 02.2020Read More
Memorial High School
High School Diploma
Read More