Keyvi Morales
GREAT MILLS,Maryland
Summary
I worked and dedicated professional with a proven track record at Plaza Azteca, excelling in customer service and teamwork. Recognized for effectively managing high-pressure situations while maintaining a clean and welcome environment. Skilled in multitasking and time management, consistently enhancing guest experiences and fostering a collaborative team atmosphere.
Overview
4
4
years of professional experience
Work History
Crew Member
Macdonals
06.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, handling cash and card transactions efficiently.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Trained new staff on operational procedures, promoting consistency in service delivery.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Host
Plaza Azteca
02.2022 - 09.2023
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlist efficiently to optimize seating arrangements during peak hours.
- Communicated effectively with kitchen staff to relay guest requests and special accommodations.
- Trained new hosts on procedures, enhancing team performance and guest interaction quality.
- Monitored dining area for cleanliness, proactively addressing any issues to maintain standards.
- Assisted in coordinating special events, ensuring smooth operations from start to finish.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Nursing - Nursing
College of Southern Maryland
La Plata, MD05-2028
High School Diploma -
Great Mills High Scholl
Great Mills, MD05-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Self-discipline
- Integrity and honesty
- Resilience and persistence
I been doing Home dialysis for over 5 years. So, I have experience dealing with ESRD.
Five years ago, I was diagnosed with advanced chronic kidney failure. I learned how to do dialysis at home using the techniques that the nurses at my dialysis center taught me.
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Macdonals
06.2023 - Current
Host
Plaza Azteca
02.2022 - 09.2023
Bachelor of Nursing - Nursing
College of Southern Maryland
High School Diploma -
Great Mills High Scholl