Kezjana Sherod
Windsor,NC
Summary
Driven professional with a proven track record in customer service and support, notably at Royal Farms. Excelled in problem resolution and customer satisfaction enhancement, achieving positive feedback through effective communication and team collaboration. Skilled in documentation and persuasion, adept at analyzing customer feedback to drive improvements and secure business partnerships.
Overview
3
3
years of professional experience
Work History
Shift Leader
Royal Farms
05.2023 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Hardees Resturamt
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retention Specialist
Focus Services Inc.
08.2022 - 12.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Unarmed Security Guard
Allied Universal Security Services
02.2022 - 04.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Education
Associate of Science - Health Administration
Pitt Community College
Winterville, NC08.2025
High School Diploma -
Bertie High School
Bertie,NC08.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Feedback Analysis
- Documentation skills
- Persuasion techniques
Timeline
Shift Leader
Royal Farms
05.2023 - 10.2024
Cashier
Hardees Resturamt
01.2023 - 07.2023
Retention Specialist
Focus Services Inc.
08.2022 - 12.2022
Unarmed Security Guard
Allied Universal Security Services
02.2022 - 04.2022
Associate of Science - Health Administration
Pitt Community College
High School Diploma -
Bertie High School
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