Khadija Hubbard
Michigan City,IN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Focused professional with several years' success in preparing tax documents and minimizing liabilities. Skilled in adopting new tax regulations without impacting tax return quality. Well versed all tax filing requirements for wide range of entity types.
Overview
6
6
years of professional experience
Work History
Tax Preparer
Gorgeous Tax Pros LLC
Kennesaw, Georgia
12.2022 - Current
- Assisted customers with any questions they had about their taxes or filing status.
- Led tax planning seminars and workshops for clients to educate them on tax-saving opportunities.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
- Identified potential deductions to minimize clients' tax liabilities.
Customer Service Representative
The Home Depot Inc
Atlanta, GA
08.2019 - 06.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
Merchandise Associate
The Home Depot Inc
Atlanta, Georgia
12.2018 - 08.2019
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Participated in physical inventories by counting merchandise stored in backroom areas.
Education
GED -
AK Smith Career Center
Michigan City, IN06-2014
Skills
- Customer support
- Upselling techniques
- Conflict resolution
- Issue tracking
- Tax planning
- Tax software
- Customer relationship management
- Return preparation
Timeline
Tax Preparer
Gorgeous Tax Pros LLC
12.2022 - Current
Customer Service Representative
The Home Depot Inc
08.2019 - 06.2024
Merchandise Associate
The Home Depot Inc
12.2018 - 08.2019
GED -
AK Smith Career Center