Khaled Abuzayed
Mechanical Engineer
NY
Summary
Mechanical engineer with 3+ years of customer service experience in Mulla Behbhani. Working as service advisor maintaining high level CSI and NPS score. Also maintained high sales and upselling consistently and would always seek for new challenges and opportunities to prove myself.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Service advisor
Al Mulla & Behbehani Motor Company
09.2018 - Current
- Greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars
- Answering customer enquiries regarding service outcomes and vehicle repairs, scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
- Recorded customer vehicle service issues in company database
- Resolved customer complaints and minor customer service issues
- Performed customer follow-up contact to ensure customer satisfaction
- Ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs and giving best alternative for repair to be done
- Providing customers with information and advice on warranty protections, potential cost savings
- Following up and updating the customer about the status of vehicle and the repair to be done on vehicle
- Advising customers on repairs needed on vehicles recommended and understood automobiles by studying characteristics, capabilities, and features and comparing competitive models
- Demonstrates automobiles spare parts by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
- Provides sales management information by completing reports
- Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Work to ensure customer satisfaction and solving all customer issues
Education
Bachelor Degree - Mechanical Engineering
University of Jordan
General Secondry - (I.G)/A level British Curriculum
Al Assriya School
Skills
Microsoft Office
AutoCAD
Creo-Parametric 20
Autoline
Matlab
Hourly Analysis Program (HAP)
Customer Service
Communication
Team Working
Profile
Khaled Abuzayed, Mechanical Engineer, +965 66247508, khaled_abuzayed@hotmail.com, English, First language proficiency, Arabic, Native proficiency
Undergraduateexperience
Graduation project, Extensive Energy harvesting Knowledge through conducting a graduation project 'Solar powered ventilation cooling fan for parked cars'
Currentaddress
Kuwait
Personal Information
- Place of Birth: Amman
- Date of Birth: 09/21/95
- Nationality: Jordanian
- Marital Status: Single
Timeline
Service advisor
Al Mulla & Behbehani Motor Company
09.2018 - Current
General Secondry - (I.G)/A level British Curriculum
Al Assriya School
Bachelor Degree - Mechanical Engineering
University of Jordan
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