Open To Work
Khalilah Amin
Baltimore,United States
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Maximus
Baltimore, MD
09.2024 - Current
- Delivered comprehensive administrative support and managed client communications for SSI/SSDI claims, ensuring effective coordination across internal teams and external partners.
- Oversaw a high volume of email and phone inquiries, triaged requests, tracked case progress, and ensured timely and compliant responses to clients and case managers.
- Coordinated scheduling and calendar management across multiple departments.
- Processed and maintained SSI/SSDI application and case data with 100% accuracy, applying data quality controls that aligned with compliance and audit standards.
- Maintained physical and electronic case records in strict accordance with HIPAA and federal data security standards.
- Liaised with Social Security Administration and Disability Determination Services (DDS) to gather, verify, and report claim status updates, ensuring data consistency across systems.
- Oversaw inventory management, ensuring adequate supplies for daily operations with minimal disruption.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Daycare Supervisor
Playworkz Learning Center
Baltimore, MD
05.2024 - 09.2024
- Served as the primary point of contact for public and parent inquiries, ensuring professional and courteous communication in a fast-paced environment.
- Supervised daily operations, including student check-in and sign-out procedures, maintaining detailed logs for safety and accountability.
- Supported program management by coordinating schedules, tracking attendance data, and maintaining accurate student records.
- Planned and implemented structured activities that enhanced student engagement, fostering collaboration and adherence to program objectives.
- Maintained organized administrative and physical spaces, ensuring compliance with safety and operational standards.
- Provided care for students in the absence of medical or supervisory staff, exercising sound judgment and discretion in sensitive situations.
- Created and updated visual communications such as bulletin boards and internal notices to promote a positive and organized environment.
Assistant Teacher/ Front Office Aide
Discover Learning Center
Baltimore, MD
08.2023 - 12.2023
- Supported daily operations for infant and toddler programs, ensuring safety, comfort, and compliance with childcare regulations.
- Managed front office responsibilities, including greeting families, answering multiline phone inquiries, and processing payments with accuracy and professionalism.
- Streamlined appointment scheduling and followup communications, improving response times and enhancing service consistency.
- Maintained precise enrollment records and documentation to support reporting and audit requirements.
- Collaborated with educators and administrators to coordinate daily schedules and resource needs, ensuring smooth center operations.
- Fostered a welcoming environment that strengthened family relationships and upheld the organization’s standards of care and confidentiality.
Lead Early Childhood Fitness Educator/ Administrative Assistant
My Gym Children Fitness Center
Columbia, MD
02.2022 - 08.2023
- Led early childhood fitness programs for children ages 4 months to 8 years, coordinating daily operations and ensuring program quality and safety compliance.
- Developed and implemented structured curricula and activity plans to promote engagement, learning, and physical development.
- Trained, mentored, and supervised staff to improve performance, consistency, and adherence to program standards.
- Served as a liaison between management and staff, effectively communicating operational goals, program updates, and task assignments.
- Managed customer interactions in person and by phone, promptly resolving inquiries and concerns to enhance client satisfaction and retention.
- Organized schedules, attendance tracking, and progress documentation, maintaining 100% accuracy in records and reports.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Classroom Assistant/ Administrative Support
Kiddie Academy of Locust Point
03.2022 - 07.2023
- Facilitated engaging, structured learning activities that promoted developmental milestones and supported individualized growth.
- Supervised daily routines including lunch, recess, nap, and snack times, ensuring safety, order, and adherence to health regulations.
- Monitored children’s progress and documented observations to support program reporting and parent communications.
- Maintained an organized, sanitary classroom environment consistent with health and safety standards.
- Provided administrative assistance to teaching staff by preparing learning materials, updating student files, and communicating schedules and classroom updates.
Acting Assistant Manager
Carters Oshkosh B’Gosh
06.2020 - 01.2022
- Developed and implemented strategic sales and operational plans designed to expand market reach and optimize workflow efficiency.
- Analyzed and reported key performance metrics, identifying trends and actionable insights to strengthen partner relationships and organizational decisionmaking.
- Managed administrative and logistical support for the sales division, maintaining accurate records, reports, and correspondence for senior leadership review.
- Recruited, trained, and coached new team members, creating development plans that improved productivity and reduced turnover.
- Conducted daily coordination meetings to track progress against goals, align priorities, and ensure compliance with internal and external standards.
- Oversaw documentation accuracy, data tracking, and reporting integrity across CRM and internal databases.
Assistant Dance Instructor
Studio A Modeling, Etiquette and Dance Academy
09.2017 - 07.2018
- Assisted instructors in teaching and demonstrating dance techniques, ensuring lessons were structured, engaging, and aligned with program standards.
- Organized class schedules and event timelines, meeting all deadlines through effective planning and coordination.
- Communicated expectations, scheduling updates, and performance details to parents and stakeholders, maintaining clear and professional correspondence.
- Fostered collaboration among team members to enhance class quality and operational efficiency.
- Built rapport with students, observing participation and progress to tailor instruction and support individual development.
- Provided administrative support including attendance tracking, event preparation, and materials management.
- (Internship)
Education
Exercise Science
Mary Baldwin University
05-2022
High School Diploma -
George Washington Carver Center For Arts And Technology
05-2018
Skills
- Data entry
- Communication skills
- Data Management & Integrity
- Administrative Operations
- Microsoft Office Suite (Excel, Word, Outlook)
- Communication & Client Relations
- Scheduling & Calendar Coordination
- Records & Correspondence Control
- Compliance (HIPAA, Federal Guidelines)
- Process Improvement & Documentation
- Customer Service & Public Interaction
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$49000/yr - $200000/yrTimeline
Administrative Assistant
Maximus
09.2024 - Current
Daycare Supervisor
Playworkz Learning Center
05.2024 - 09.2024
Assistant Teacher/ Front Office Aide
Discover Learning Center
08.2023 - 12.2023
Classroom Assistant/ Administrative Support
Kiddie Academy of Locust Point
03.2022 - 07.2023
Lead Early Childhood Fitness Educator/ Administrative Assistant
My Gym Children Fitness Center
02.2022 - 08.2023
Acting Assistant Manager
Carters Oshkosh B’Gosh
06.2020 - 01.2022
Assistant Dance Instructor
Studio A Modeling, Etiquette and Dance Academy
09.2017 - 07.2018
Exercise Science
Mary Baldwin University
High School Diploma -
George Washington Carver Center For Arts And Technology