Khamante Turpin Marshall
Bedford,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Line Cook
McDonald's
Maple Heights, OH
10.2021 - 12.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Transitioned between breakfast and lunch service.
- Handled portion control activities according to specified instructions provided by chef.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Stocker
Goodwill
Garfield Heights, OH
08.2021 - 11.2021
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained fitness in order to move merchandise efficiently and safely.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
Host
Chili's Bar And Grill
Macedonia, OH
06.2021 - 07.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Informed servers of newly seated parties for speedy service.
Education
Bedford High School
Bedford, OH05.2023
Skills
- Cleaning and Sanitizing
- Pastries, Breads and Desserts
- Prioritization and Organization
- Team Leadership
- Stockroom Maintenance
- Reliable and Responsible
- Wait List Management
- Highly Organized
- Warm and Welcoming
- Verbal and Written Communication
- Self-Motivated
- Customer-Oriented
Timeline
Line Cook
McDonald's
10.2021 - 12.2021
Stocker
Goodwill
08.2021 - 11.2021
Host
Chili's Bar And Grill
06.2021 - 07.2021
Bedford High School