Summary
Overview
Work History
Education
Skills
Timeline
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Khina Hughes

Maplewood,MN

Summary

Enthusiastic & motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Hennepin Healthcare
12.2022 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Collection Rep

AT&T Mobility Collections
09.2019 - 08.2022
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.

Teachers Aide

Kelly Service Teachers On Call
04.2018 - 09.2019
  • Mentored and introduced children to valuable life skills and lessons
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Completed daily reports, meal count sheets and attendance logs.

Personal Care Assistant

Caring Professionals
07.2017 - 04.2018
  • Support, companionship and encouragement for clients
  • Assured house cleanliness tasks were completed
  • Observed and reported changes in client behavior
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to problems or health issues of clients and competently responded.

Education

High School Diploma -

MERC High School
Minneapolis, MN
06.2015

Skills

  • Microsoft Office Suite
  • Epic
  • Proficient with 9key
  • Negotiation and Resolution
  • Analytical and Critical Thinking
  • Articulate Communication

Timeline

Patient Care Coordinator

Hennepin Healthcare
12.2022 - Current

Collection Rep

AT&T Mobility Collections
09.2019 - 08.2022

Teachers Aide

Kelly Service Teachers On Call
04.2018 - 09.2019

Personal Care Assistant

Caring Professionals
07.2017 - 04.2018

High School Diploma -

MERC High School

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Khina Hughes