Khrysta O'Heron
Ankeny
Summary
Results-driven operations manager with a strong track record in retail and logistics, focused on maximizing sales and customer satisfaction. Expertise in leading and developing teams to implement process improvements and strategic initiatives, significantly boosting operational efficiency and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Store Manager
Hyper Energy Bar
Ankeny
12.2025 - Current
- Managed daily store operations while ensuring compliance with company standards.
- Oversaw inventory management and coordinated product ordering processes.
- Implemented promotional strategies that boosted customer engagement and increased sales.
- Developed and trained team members to enhance customer service skills, leading to increased customer satisfaction.
- Conducted regular staff meetings to align team on goals and expectations, improving communication and focus.
- Monitored performance metrics and identified areas for improvement.
- Coordinated with corporate teams to align operations with brand initiatives.
- Fostered positive work environment through team-building activities and recognition programs, enhancing team morale and collaboration.
Store Manager
Starbucks
Des Moines
04.2023 - 12.2025
- Implemented strategies that consistently drove sales growth and achieved revenue targets
- Managed a team of 25 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Developed and executed marketing campaigns that increased brand awareness and attracted new customers
- Analyzed sales data and market trends to identify and capitalize on opportunities for product assortment optimization
Fleet Manager
TMC Transportation
Des Moines
06.2022 - 04.2023
- My primary role is to utilize coaching and leadership skills to manage approximately 35-40 drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.
- Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
- Identified, tracked, and resolved performance issues through driver evaluations and route meetings, promoting accountability and improvement.
- Reviewed driver check calls to assess driver locations and estimated delivery times, ensuring timely operations.
- Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
- Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
- Contacted customers to gather directions and arrange loading/delivery appointments, enhancing communication and operational efficiency.
- Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay, equipment, and load assignments.
- Ensure the awareness of and enforce company policies.
Service Coordinator
Convergint Technologies
Urbandale
12.2021 - 06.2022
- Manages incoming Customer calls including Service dispatching, tracking, and scheduling of site visits. Modifies call changes and tracks status. Creates and modifies new Customer profiles. Provides solutions for all general inquiries as required.
- Maintained and developed Customer Service best practices, contributing to enhanced operational efficiency and service quality.
- Ensured timely communication with contract Customers and subcontractors; facilitated monthly meetings to review expiring Service Contracts and upcoming preventative maintenance needs.
- Created and dispatched work orders in iCare for scheduling planned maintenance inspections and service requests.
- Monitored subcontractor pricing and processed invoices for approval, ensuring accurate billing and financial compliance.
- Monitors the timeliness of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians.
- Accurately and promptly enters and processes work order purchase orders into system.
- Sourced and obtained necessary parts and materials for service work orders to ensure timely completion.
- Provides Service Quotes to Customers with the assistance of the Service Supervisor.
- Attends weekly planning sessions. Conducts weekly Service data reconciliation and performs weekly timesheet validation.
- Maintains and develops a Customer experience procedure. Provides senior management with appropriate feedback. Assists with Customer satisfaction surveys.
- Accurately administers Customer profile maintenance by adding new sites, special notes and modifying existing Customer sites.
- Provides Specialists with badging and access to Customer sites. Ensures the Specialists have completed all Customer specific training. Maintains and develops logbook for badging access and training.
Area Manager
FedEx Ground
Grimes
11.2020 - 11.2021
- Managed and assigned Operations Managers to ensure safe and efficient package sortation, overseeing movement, tracking, and administration of trailers.
- Managed daily operations across multiple facilities ensuring compliance with safety standards.
- Oversaw staff training programs enhancing team performance and knowledge retention.
- Coordinated logistics and transportation schedules to optimize delivery efficiency.
Operations Manager
FedEx Ground
Grimes
08.2017 - 10.2020
- Oversaw day-to-day operations within the station, supporting FedEx Ground Safety Above All Culture and promoting safe, efficient package sortation through supervision of Package Handlers.
- Managed daily operations ensuring efficient package processing and delivery.
- Led a team of employees to maintain high safety and performance standards.
- Coordinated logistics for inbound and outbound shipments effectively.
Package Handler
FedEx Ground
Grimes
06.2017 - 08.2017
- Scanned and loaded packages onto assigned truck for timely delivery.
- Sorted incoming packages by size and destination for efficient processing.
- Loaded delivery trucks with packages based on delivery routes.
Fire Controlman, Aegis Display Technician
United States Navy
08.2009 - 11.2012
- Operated, maintained, and repaired Aegis Weapon System on combat ships to ensure mission readiness.
- Managed initiation, submission, and tracking of security clearances during National Naval Medical Center's transition to joint military base.
- Operated and maintained advanced fire control systems on naval vessels.
- Conducted regular inspections and troubleshooting of weapon systems.
- Collaborated with team members to ensure mission readiness and safety protocols.
Education
High School Diploma -
Houston High School
Houston, MN01-2006
Associate of Science -
Vincennes University
Vincennes, INSkills
- Store operations
- Inventory management
- Order management
- POS systems
- Sales analysis
- Inventory control
- Inventory forecasting
- Operations management
- Budgeting and cost control
- Performance tracking
- Employee training
- Staff recruitment
- Employee scheduling
- Time optimization
- Process improvement
- Management
- Strategic planning
- Team development
- Operational efficiency
- Leadership development
- Oral communication
- Attention to detail
Military Service
United States Navy, E4
Timeline
Store Manager
Hyper Energy Bar
12.2025 - Current
Store Manager
Starbucks
04.2023 - 12.2025
Fleet Manager
TMC Transportation
06.2022 - 04.2023
Service Coordinator
Convergint Technologies
12.2021 - 06.2022
Area Manager
FedEx Ground
11.2020 - 11.2021
Operations Manager
FedEx Ground
08.2017 - 10.2020
Package Handler
FedEx Ground
06.2017 - 08.2017
Fire Controlman, Aegis Display Technician
United States Navy
08.2009 - 11.2012
High School Diploma -
Houston High School
Associate of Science -
Vincennes University