Khurshid Anwar
Queens
Summary
Experienced in food service with a strong background in customer interaction and order management. Proficient in operating POS systems to efficiently process transactions and handle customer inquiries, including managing complaints and ensuring satisfaction. Collaborated effectively with kitchen staff to ensure timely meal preparation and delivery while maintaining knowledge of menu items and promotions. Demonstrated ability to maintain cleanliness and uphold sanitation standards in compliance with health regulations, contributing to a safe dining environment.
Overview
8
8
years of professional experience
Work History
Server
Brooklyn Dinner 43rd Street
Manhattan
04.2020 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Serendipity 3
Manhattan
07.2017 - 03.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
Education
Bachelor of Business Administration -
Hia High School
Dhaka.BD1 2014
Skills
- Team management
- Customer service
- Communications
- Supervision
- Team building
- Problem resolution
- POS system operation
- Beverage preparation
Timeline
Server
Brooklyn Dinner 43rd Street
04.2020 - Current
Server
Serendipity 3
07.2017 - 03.2020
Bachelor of Business Administration -
Hia High School