Kia McClarron
Tacoma ,WA
Summary
Detail-oriented professional experienced in customer service roles. Known for exceptional multitasking, adherence to financial procedures, and maintaining HIPAA compliance. Committed to enhancing client experiences through efficient work and clear communication.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Planned Parenthood of the Great Northwest
Tacoma , WA
01.2023 - Current
- Scheduled appointments using electronic health record systems efficiently.
- Educated patients about services, procedures, and payment options available.
- Resolved patient inquiries and issues with professionalism and care, enhancing patient satisfaction.
- Coordinated training for new staff on patient access policies and procedures, fostering compliance and efficiency.
- Verified insurance coverage for services provided by the facility.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained organized records by updating and obtaining personal and financial information from patients, ensuring accurate data management.
Instructional Assistant
Muckleshoot Child Development Center
Auburn, Washington
04.2020 - 11.2022
- Assisted teachers in implementing lesson plans and classroom activities.
- Monitored student progress and reported observations to lead educators.
- Organized classroom materials and resources for effective learning environments.
- Participated in staff meetings to contribute ideas for curriculum improvement initiatives.
- Collaborated with parents to discuss children's developmental milestones and needs.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
Residential Aide
Cascade Park Vista
Tacoma, Washington
07.2019 - 09.2022
- Supported residents with daily living activities and personal care to enhance their quality of life.
- Monitored resident behavior and responded promptly to requests, ensuring a safe and supportive environment.
- Delivered companionship and emotional support to foster positive resident relationships.
- Collaborated with healthcare professionals to coordinate resident care plans.
- Documented resident care and observations in daily logs.
Education
High School Diploma -
Henry Foss High School
Tacoma, WA06-2012
Skills
- HIPAA compliance
- Financial compliance
- Insurance verification
- Electronic health records
- Data gathering
- Problem solving
- Effective communication
- Multitasking and organization
Timeline
Patient Access Representative
Planned Parenthood of the Great Northwest
01.2023 - Current
Instructional Assistant
Muckleshoot Child Development Center
04.2020 - 11.2022
Residential Aide
Cascade Park Vista
07.2019 - 09.2022
High School Diploma -
Henry Foss High School