KIALEXISS CEBALLOS

Handled a high volume of inbound and outbound customer calls, addressing service requests, troubleshooting basic concerns, and providing clear communication regarding appointments, pricing, and timelines. Prepared and processed invoices daily by verifying work orders, parts used, and labor charges, ensuring accuracy before billing customers. Daily check in of oil trucks and applying all deliveries to individual accounts.

Detail-oriented HVAC professional with strong experience in billing operations and customer service support. Skilled in preparing accurate invoices, processing payments, and resolving billing discrepancies while maintaining compliance with company policies. Proven ability to communicate effectively with customers to address service concerns, explain charges, and ensure satisfaction. Adept at coordinating with technicians and dispatch teams to verify work orders and service details. Known for maintaining organized records, improving workflow efficiency, and delivering a high level of professionalism in fast-paced service environments

• Demonstrate superior customer service and professionalism at all times.
• Work to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.
• Complete all required computer-based training modules to remain in compliance with product knowledge as well as company’s changes to policies and procedures.
• Greets and acknowledges customers and maintained a solid product knowledge to assist customers with questions.
• Effective communication with staff/management to ensure quality of work performed.
• Organizes customer information and account data for business planning and customer service purposes.
• Quickly and effectively solves customer challenges to include following up to ensure remediation.
• Works closely with account executives and solutions analysis to gain clear understanding of expectation of High Revenue Accounts.

• Responsible for answering customers calls in a timely manner and guaranteeing high level of customer service.
• Worked closely with the International Sales Manager, Shipping, and Quality Control departments to in order to maintain high levels of service.
• Worked as a team member performing duties, announcing guest on the floor for associates, assistance with department directions, shipping out license plates and receiving customer plates.
• Managed quality communication, customer support and product representation for each client.
• Assisted customers with resolution of store and product complaints.
• Submitted reports reflecting work completed and areas of opportunity
• Participated in meetings for professional development and updates in organizational process.

• Managed scheduling and communicated information to crew and field personnel; organized and tracked relevant information as per customers' requirements using Key's Work Management System.
• Maintained paperwork and price tickets, posts logbooks (including driver hours), and recorded mileage according to established guidelines.
• Distributed and tallied timecards, and truck books, collected pre- and post-trip reports, and referred any irregularities to the Management for a timely action.
• Developed and maintained strong relationship with customers and carriers to meet with the customer's goal and requirement.
• Trained and assigned jobs for employees as per individual skill and review employees’ performance periodically.
• Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, and inventory.
• Followed DOT regulations, Hazmat federal regulations, complies with safety regulations and hours of services.