Kian (April) Henry
Lakewood
Overview
3
3
years of professional experience
Work History
Crew Member
The Exchange
Willoughby
12.2024 - Current
- Processed payments on the cash register and counted back bills and change to patrons.
- Wiped down tables and equipment, swept and refilled stock.
- Upheld high standards of productivity and quality in operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Kept up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Crew Member
Comics and Friends
Mentor
06.2024 - 11.2025
- Processed payments on the cash register and counted back bills and change to patrons.
- Wiped down tables and equipment, swept and refilled stock.
- Upheld high standards of productivity and quality in operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Kept up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Crew Member
Burger King
Eastlake
05.2023 - 11.2023
- Processed payments on the cash register and counted back bills and change to patrons.
- Wiped down tables and equipment, swept and refilled stock.
- Upheld high standards of productivity and quality in operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Kept up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Restocked napkins, condiments, and utensils at self-service areas during slow periods.
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift.
- Informed customers about daily specials in an engaging manner.
- Processed payments on the cash register and counted back bills and change to patrons.
- Demonstrated proper food safety practices by accurately completing the quality control checklist.
- Restocked kitchen supplies, including food products and utensils.
Education
High School Diploma -
Willoughby South High School
Willoughby, OH05-2024
Skills
- Customer service
- Point of sale systems
- Inventory management
- Cash handling
- Fast-paced environment
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Staff development
- Excellent communication
- Superior communication skills
- Customer relations
- Creativity and innovation
- Learning agility
- Salesmanship
- Analytical skills
- Team leadership
- Positive attitude
Affiliations
- South High School Drama Club Student Director and Leader
- South High School Game Club Co-Founder
Languages
ASL (American Sign Language)
Limited
Timeline
Crew Member
The Exchange
12.2024 - Current
Crew Member
Comics and Friends
06.2024 - 11.2025
Crew Member
Burger King
05.2023 - 11.2023
High School Diploma -
Willoughby South High School