Kianna Ashe
Hoboken
Summary
I am a dedicated and well rounded professional who loves a challenge and change of environment. I enjoy perfecting my tasks and work very well under pressure. The customers experience is priority on my list along with keeping a safe and comfortable environment. I look forward to joining a stable, long-lasting career,
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Liberty Science Center
02.2025 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Shopper
Instacart
10.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer drop off.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Associate
Ascend Wellness
10.2024 - 01.2025
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Concierge
Adams Building Services
12.2023 - 04.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Caretaker
United Healthcare
10.2023 - 03.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Cashier
American Dream Mall
09.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pharmacy Clerk
Shoprite Pharmacy
07.2021 - 09.2021
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
Political Science
William Paterson University of New Jersey
Wayne, NJ05-2024
High School Diploma -
Bayonne High School
Bayonne, NJ06-2020
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Financial transactions
- Flexible schedule
- Social media Networking
- Telephone etiquette
Timeline
Guest Service Representative
Liberty Science Center
02.2025 - Current
Associate
Ascend Wellness
10.2024 - 01.2025
Concierge
Adams Building Services
12.2023 - 04.2024
Shopper
Instacart
10.2023 - Current
Caretaker
United Healthcare
10.2023 - 03.2024
Cashier
American Dream Mall
09.2021 - 11.2021
Pharmacy Clerk
Shoprite Pharmacy
07.2021 - 09.2021
Political Science
William Paterson University of New Jersey
High School Diploma -
Bayonne High School
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