Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiany Ayala

Buckeye,AZ

Summary

I’m a highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

6
6
years of professional experience

Work History

Front Desk

Americas Best Contacts And Eyeclasses
Phoenix , AZ
07.2024 - Current
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Assisted with registration of new patients into the EMR system.
  • Checked members in to their appointments.
  • Booked appointments.

Front Desk Receptionist

Esporta
Phoenix , AZ
04.2021 - 01.2023
  • Scheduled and confirmed appointments for clients and staff
  • Greeted visitors to provide information and direct to appropriate personnel.
  • In charge of accurately processing payments.

Restaurant Hostess

The Old Spaghetti Factory International Inc.
Phoenix , AZ
01.2021 - 04.2021
  • Provided menus and answered questions about menu items and specials.
  • Assisted with setting up banquet rooms for special events.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.

Customer Service Representative

Walmart
Glendale , AZ
07.2019 - 01.2021
  • Developed strong customer relationships to encourage repeat business.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

High School Diploma -

Apollo High School
Glendale , AZ
06-2019

Skills

  • Document management
  • Cash handling experience
  • Customer service expertise
  • Scheduling appointments
  • Bilingual

Timeline

Front Desk

Americas Best Contacts And Eyeclasses
07.2024 - Current

Front Desk Receptionist

Esporta
04.2021 - 01.2023

Restaurant Hostess

The Old Spaghetti Factory International Inc.
01.2021 - 04.2021

Customer Service Representative

Walmart
07.2019 - 01.2021

High School Diploma -

Apollo High School
Kiany Ayala