Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Kiara Augustin

Fort Lauderdale,FL

Summary

Dynamic and bilingual professional with a strong background in customer service and document management. Excelled in fast-paced environments, enhancing customer experiences and streamlining boarding processes. Proficient in Microsoft Office suite, with exceptional telephone etiquette and a knack for fostering positive client relations. Demonstrated ability to improve operational efficiency and maintain high safety standards.

Overview

5
5
years of professional experience

Work History

Transportation Security Officer

TSA
Fort Lauderdale, FL
10.2024 - Current
  • Assisted travelers with questions regarding airport security regulations and procedures.
  • Provided excellent customer service in a fast-paced environment.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.

Front Desk Agent

Marriott International
Coral Springs, US
11.2023 - 11.2024
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided excellent customer service while upholding company policies.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Ensured that all safety regulations were followed according to company standards.

Front Desk Receptionist

KW Property Management & Consulting
Sunny Isles Beach, US
04.2023 - 08.2023
  • Greeted residents warmly, and made them feel welcome.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained a clean and organized reception area to uphold company image.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Front Desk Concierge

Mariana Del Mar
North Miami Beach, US
11.2022 - 04.2023
  • Monitored security cameras to ensure safety of staff and visitors.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted and welcomed guests upon arrival, providing excellent customer service.

Team Member

Burger King
Hallandale Beach, US
05.2021 - 10.2021
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Operated cash register and received payment from customers in cash or credit form.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.

Front Desk Receptionist

Molly's Hair Salon
North Miami, US
07.2020 - 05.2021
  • Greeted customers, provided them with refreshments, and scheduled appointments.
  • Maintained cleanliness of salon by sweeping floors, washing towels, sanitizing tools and equipment.
  • Assisted with inventory management by maintaining accurate stock levels of professional haircare products.
  • Communicated effectively with salon staff members to ensure efficient workflow.
  • Kept records of clients' visits including details about services rendered and products used.

Education

High school or equivalent - Education

North Miami Senior High School
North Miami, FL
06-2021

Some College (No Degree) - Nursing Midwifery

Barry University
Miami, FL

Skills

  • Customer service and assistance
  • Proficient in Word, Excel, and Microsoft
  • Bilingual
  • Cash handling
  • Document management
  • Telephone etiquette

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Creole
Professional

Timeline

Transportation Security Officer

TSA
10.2024 - Current

Front Desk Agent

Marriott International
11.2023 - 11.2024

Front Desk Receptionist

KW Property Management & Consulting
04.2023 - 08.2023

Front Desk Concierge

Mariana Del Mar
11.2022 - 04.2023

Team Member

Burger King
05.2021 - 10.2021

Front Desk Receptionist

Molly's Hair Salon
07.2020 - 05.2021

High school or equivalent - Education

North Miami Senior High School

Some College (No Degree) - Nursing Midwifery

Barry University

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Kiara Augustin