Kierra Perdue
Decatur,GA
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Energetic and composed individual with excellent multitasking abilities and calm demeanor under pressure. Familiar with emergency response protocols and adept at operating complex communication systems. Committed to facilitating prompt and accurate dispatching to ensure community safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Grady Memorial Hospital
08.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
911 Emergency Dispatcher
IXP Chatcomm
10.2023 - 08.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
911 Dispatcher
Dekalb County Police Department
03.2023 - 10.2023
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
High School Diploma -
Towers High School
Decatur, GA05-2018
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Emergency medical dispatch (EMD)
Accomplishments
- Resolved product issue through consumer testing.
Certification
- EMD-Emergency Medical Dispatch
- CPR-Cardiopulmonary resuscitation
- EFD-Emergency Fire Dispatch
- Post-Certified-Peace Officer Standards and Training
Languages
English
Native or Bilingual
Timeline
911 Dispatcher
Grady Memorial Hospital
08.2024 - Current
911 Emergency Dispatcher
IXP Chatcomm
10.2023 - 08.2024
911 Dispatcher
Dekalb County Police Department
03.2023 - 10.2023
- EMD-Emergency Medical Dispatch
- CPR-Cardiopulmonary resuscitation
- EFD-Emergency Fire Dispatch
- Post-Certified-Peace Officer Standards and Training
High School Diploma -
Towers High School
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