Kiersten Zabala
Johnstown,PA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work History
Crew Member
McDonald's Restaurant
Johnstown, PA
05.2024 - 11.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Operated kitchen equipment to prepare food items according to company standards.
- Maintained cleanliness and organization of the dining area and kitchen spaces.
- Assisted with inventory management by restocking supplies as needed.
- Collaborated with team members to ensure efficient order processing.
- Handled cash transactions accurately during busy shifts at the front counter.
- Followed safety and sanitation guidelines to ensure food quality and compliance.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
Education
Commonwealth Charter Academy
johnstown, PASkills
- Customer service
- Cash handling
- Food safety
- Inventory management
- Team collaboration
- Problem solving
- Positive guest interactions
Timeline
Crew Member
McDonald's Restaurant
05.2024 - 11.2024
Commonwealth Charter Academy