Kierstin Clapper
Shelby Township,MI
Summary
Dynamic and results-oriented professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient order management and clear communication. Skilled in cash handling and multitasking, consistently contributing to a clean and welcoming environment while reducing wait times during peak hours.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Shelby, MI
02.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Bachelor - Environmental Science
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Interactive communication skills
Timeline
Crew Member
McDonald's
02.2023 - Current
Bachelor - Environmental Science
Southern New Hampshire University