Kim Bass

• Operated efficiently under high pressure situations while maintaining composure.
• Provided excellent customer service, ensuring guest satisfaction and repeat business.
• Set up tables in between patrons to reduce wait times.

Frosting all desserts

Set all Catering : setup’s and service

• Executed daily opening/closing procedures, maintaining a safe environment.
• Filled condiments and napkin containers during slack periods.
• Explained menu items, describing ingredients and cooking methods upon request.
• Coordinated timely food delivery with kitchen and bar staff.
• Ensured adherence to health codes for cleanliness and sanitation practices.
• Promoted special offers or events to increase sales revenue.
• Handled cash transactions and operated POS system accurately.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Prepared checks, itemizing total meal costs and taxes.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Collaborated with team members to ensure efficient service delivery.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Resolved guest complaints professionally and promptly to maintain satisfaction.
• Conducted inventory checks and restocked supplies as needed.
• Set up tables according to specific event requirements or guidelines.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Accurately took orders and communicated dietary restrictions to kitchen staff.
• Assisted in training new waitstaff to uphold restaurant standards.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Maintained personal hygiene and proper uniform appearance.
• Garnished dishes and beverages to serve visually appealing menu items.
• Maintained clean and organized dining area for optimal guest experience.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Trained new employees on restaurant procedures and plating techniques.

• Answered phone calls to assist customers with questions and orders.
• Resolved transaction disputes in a professional manner while maintaining rapport with customers.
• Greeted customers promptly and responded to questions.