Kati Carroll
Wilmington,DE
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen. Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.
Overview
30
30
years of professional experience
Work History
Billing Specialist
Brandywine Pediatrics
Wilmington, DE
02.1995 - Current
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
- Provided support to other departments within the organization as needed.
- Worked with team members to identify and develop process improvements.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
Education
High School Diploma -
St. Elizabeth's High School
Wilmington06-1997
Skills
- Payment posting
- Billing cycle management
- Medical billing and collections
- Billing dispute resolution
- Insurance confirmation
- Research and due diligence
- Patient account management
- Accounts receivable management
- Claim submission
Timeline
Billing Specialist
Brandywine Pediatrics
02.1995 - Current
High School Diploma -
St. Elizabeth's High School
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