Kim Serrano
Philadelphia,PA
Summary
Dynamic Property Manager with a proven track record at Bozzuto, enhancing occupancy rates by 50% through strategic marketing initiatives. Skilled in financial budgeting and vendor management, I excel in fostering tenant relationships and ensuring operational excellence. My customer service focus and adaptability drive successful property management outcomes.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
6
6
years of professional experience
Work History
Property Manager
Paradise Management
10.2025 - Current
- Managed tenant communications and addressed inquiries promptly to enhance resident satisfaction.
- Coordinated property maintenance requests, ensuring timely resolution of issues through effective vendor management.
- Assisted in lease agreements preparation and documentation, maintaining compliance with regulations and policies.
- Conducted property inspections to identify maintenance needs, contributing to improved property conditions and aesthetics.
- Implemented marketing strategies for vacant units, increasing visibility and attracting potential tenants effectively.
- Supported budget tracking and expense monitoring for property operations, optimizing resource allocation and cost efficiency.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Hired, trained and supervised team of service staff members to meet business goals.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Assisted in tracking project budgets and resource allocation for optimal efficiency.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Managed calendar updates and changes, ensuring timely communication with team members and clients.
- Assisted in developing scheduling protocols to streamline workflow and improve service delivery.
- Assisted in preparing annual budget reports and forecasts.
- Monitored departmental expenditures to ensure compliance with budgetary constraints.
- Analyzed variances between actual spending and budget projections.
- Supported development of budget templates to streamline reporting processes.
Property Manager
Bozzuto
06.2023 - 10.2025
- Maintained accurate records of rental payments and lease terms, supporting financial accountability within the property portfolio.
- Developed positive relationships with residents, fostering a sense of community within the property environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Developed budgets for property operations, monitoring expenses to ensure financial health.
- Implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Trained junior staff on property management procedures and best practices.
- Streamlined reporting processes using property management software for improved accuracy.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Assisted in leasing up the building from 30% to 80% before leaving
- Hosted resident events to ensure resident retention
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Maintained accurate financial records, preparing reports on income and expenses.
- Collaborated with maintenance teams to schedule repairs and ensure timely completion of services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Assistant Property Manager
The Klein Company
11.2020 - 03.2023
- Coordinated tenant communications and resolved inquiries to enhance resident satisfaction.
- Managed lease agreements and ensured compliance with property regulations.
- Assisted in property inspections, identifying maintenance needs for timely repairs.
- Implemented marketing strategies to attract potential tenants and reduce vacancy rates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Posted policies and rules in common areas for tenant review.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma - Nursing
Month
Blue Bell, PA04.2024
High School Diploma -
Marias Viljoen High
Johannesburg, SA 01.2014
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Occupancy management
- Administrative support
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
- Contract negotiation
- Maintenance coordination
- Adaptable
- Leasing operations
- Accounting operations
- Customer relations
- Maintenance management
- Financial reporting
Languages
Afrikaans
Full Professional
Timeline
Property Manager
Paradise Management
10.2025 - Current
Property Manager
Bozzuto
06.2023 - 10.2025
Assistant Property Manager
The Klein Company
11.2020 - 03.2023
High School Diploma - Nursing
Month
High School Diploma -
Marias Viljoen High