Kimberley M THOMAS
TWIN FALLS
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Homestyle Direct
Twin Falls Id
07.2024 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using company software to ensure timely fulfillment.
- Assisted team members with training on new systems and updates to improve service delivery.
- Developed and implemented streamlined processes for handling customer complaints, enhancing satisfaction rates.
Front Desk Clerk
Stay by Best Western
Twin Falls, ID
05.2022 - 06.2024
- Check guests in and out of the computer, make sure rooms are clean, answer phones, take and make reservations
Sales Rep
Batteries Plus
TWIN FALLS, ID
11.2023 - 01.2024
- Sale Batteries
- Keep store stocked
Sales Representative
Metro by T Mobile Authorized Retailer
Twin Falls, ID
08.2023 - 10.2023
- Take payments, sale phones, keep store clean, take calls about services
Manager
Retailer
Twin Falls, ID
09.2021 - 04.2022
- Take payments, sale phones, keep store clean, take calls about services
Front Desk Receptionist
Falls County Fairgrounds
Twin Falls, ID
05.2021 - 09.2021
- Help out in office Get ready for fair
CSR - Customer Service Representative
Check Into Cash
Twin Falls, ID
03.2020 - 12.2020
Caregiver/Personal Assistant
Living Independence Network
Twin Falls, ID
04.2019 - 12.2019
- Take care of persons
- Go shopping for/ with person
- Clean up their house of what they couldn't do
- Help them bathe
- Fix their meals
Cashier
Stinker Station, Stinker, Interviewer Discovery Research Group
Twin Falls, ID
08.2016 - 11.2016
- Call and interview persons for multiple different things
Caregiver
Living Independence Network
02.2013 - 10.2013
- Take care of persons
- Go shopping for/ with person
- Clean up their house of what they couldn't do
- Help them bathe
- Fix their meals
Dietary Aide
Twin Falls Care Center
08.2010 - 04.2013
- Set menus on tables
- Get deserts drink silverware ready before tray line started
- First set of residents who got their plates were the ones who refused to leave their rooms
- Next the dinning room residents got served
- Residents who didn't come down went on late tray line
- Clean up the kitchen and dinning room
- Put the clean dishes away
Education
Some College (No Degree) - Business
University of Phoenix
Phoenix Id04-2028
AS - Criminal justice
University of Phoenix
Phoenix11-2021
High - undefined
Canyon Ridge High School
01-2012
Skills
- Caregiving
- Customer service
- Typing
- Basic math
- Microsoft Outlook
- Computer skills
- Computer operation
- Cash handling
- Microsoft Word
- Computer literacy
- Front desk
- Phone etiquette
- Windows
- Math
Timeline
Customer Service Representative
Homestyle Direct
07.2024 - 03.2025
Sales Rep
Batteries Plus
11.2023 - 01.2024
Sales Representative
Metro by T Mobile Authorized Retailer
08.2023 - 10.2023
Front Desk Clerk
Stay by Best Western
05.2022 - 06.2024
Manager
Retailer
09.2021 - 04.2022
Front Desk Receptionist
Falls County Fairgrounds
05.2021 - 09.2021
CSR - Customer Service Representative
Check Into Cash
03.2020 - 12.2020
Caregiver/Personal Assistant
Living Independence Network
04.2019 - 12.2019
Cashier
Stinker Station, Stinker, Interviewer Discovery Research Group
08.2016 - 11.2016
Caregiver
Living Independence Network
02.2013 - 10.2013
Dietary Aide
Twin Falls Care Center
08.2010 - 04.2013
High - undefined
Canyon Ridge High School
Some College (No Degree) - Business
University of Phoenix
AS - Criminal justice
University of Phoenix