Kimberley Tsitsi Hore
Harare,Zimbabwe
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Nyangombe Safari Lodge
Kwekwe
03.2023 - 02.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Restaurant Waiter
Cut Hotel
Chinhoyi
10.2022 - 12.2022
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
Bachelor of Science - Hospitality And Tourism Management
Chinhoyi University of Technology
Chinhoyi 10-2025
Skills
- Correspondence drafting
- Mail distribution
- Departmental support
- Appointment confirmation
- Hospitality services
- Hospitality best practices
- Scheduling appointments
- Problem-solving skills
- Office supplies ordering
- Filing and sorting
Languages
English
First Language
Shona
Proficient
C2
Ndebele
Beginner
A1
Timeline
Front Desk Receptionist
Nyangombe Safari Lodge
03.2023 - 02.2024
Restaurant Waiter
Cut Hotel
10.2022 - 12.2022
Bachelor of Science - Hospitality And Tourism Management
Chinhoyi University of Technology