Kimberli Cerritos
Cleveland
Summary
Dynamic and results-driven professional with a strong background in customer service and team collaboration, honed at Chipotle. Recognized for maintaining high food quality standards and fostering positive guest experiences. Adept at problem-solving and effective communication, consistently enhancing operational efficiency and customer satisfaction.
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
Chipotle
Cleveland
06.2024 - Current
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Barista
Dunkin' Donuts
Cleveland
08.2021 - 10.2023
- Placed orders with suppliers for delivery of products required for daily operations.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested appealing products.
- Operated cash registers to process customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Described menu items to customers and suggested products based on stated preferences.
Education
High School Diploma -
John Marshall High School
Cleveland, OH08-2023
Skills
- Customer service
- Work area organization
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Relationship building
- Problem-solving
- Positive attitude
- Excellent communication
- Analytical thinking
- Teamwork
Languages
Spanish
Native/ Bilingual
Timeline
Crew Member
Chipotle
06.2024 - Current
Barista
Dunkin' Donuts
08.2021 - 10.2023
High School Diploma -
John Marshall High School