Kimberly Allen
Oklahoma City,OK
Summary
Dynamic professional with a proven track record in the travel industry, notably at Costco Travel, where I leveraged my geography knowledge and customer service excellence to design personalized travel experiences, significantly enhancing client loyalty. Skilled in itinerary planning and conflict resolution, I excel in high-volume environments, consistently exceeding client expectations.
Overview
8
8
years of professional experience
Work History
Travel Agent
Costco Travel
04.2023 - Current
- Arranged travel accommodations for Members.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Conducted thorough research to stay informed about new travel destinations, trends, and safety measures.
- Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.
Owner
GKBandFriends
01.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Greet customers and help with product questions, selections, and purchases.
Bartender
Amf Windsor Lanes
03.2016 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Northwest Classes High School
Oklahoma City, OK05.2007
Skills
- Itinerary Planning
- Travel industry expertise
- High volume environments
- Geography Knowledge
- Customer Service
- Active Listening
- Payment Processing
- Telephone Etiquette
- Conflict Resolution
Timeline
Travel Agent
Costco Travel
04.2023 - Current
Owner
GKBandFriends
01.2017 - Current
Bartender
Amf Windsor Lanes
03.2016 - 09.2016
High School Diploma -
Northwest Classes High School
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