Kimberly Beem
Customer Service
Belen,NM
Summary
Dynamic professional with extensive experience at Dollar General Store, excelling in customer service and leadership. Proven ability to enhance customer satisfaction and drive sales through effective problem-solving and strategic merchandising. Skilled in cash handling and team collaboration, consistently achieving operational excellence and fostering a positive work environment. Increased customer satisfaction ratings by 20%.
Overview
2027
2027
years of professional experience
Work History
Crew Member
McDonald's
2026 - Current
- Greeted customers and took accurate orders at counter and drive-thru
- Operated POS system to process payments and resolve basic order issues
- Maintained clean dining, kitchen, and service areas throughout shifts
- Prepared menu items following McDonald's food safety and quality standards
- Restocked ingredients, packaging, and supplies to support smooth service
- Collaborated with team members to deliver fast, consistent customer service
- Assembled sandwiches, fries, and beverages according to order specifications
- Followed shift procedures to support kitchen efficiency and food presentation
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Cashier/Cook
Ayerco Service Station
04.2026 - 06.2026
- Processed cash, card, and fuel transactions accurately at point of sale.
- Prepared hot foods, sandwiches, and beverages following food safety standards.
- Greeted customers, answered questions, and resolved checkout concerns professionally.
- Replenished convenience store merchandise, cooler items, and food-service supplies.
- Maintained clean counters, food prep areas, dining spaces, and restrooms.
- Verified customer age for tobacco, alcohol, and lottery purchases.
- Followed sanitation procedures for equipment, utensils, and food handling.
- Balanced register drawer and secured cash at shift close.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Monitored food quality and presentation to maintain high standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
Assistant Store Manager
Dollar General Store
04.2023 - 06.2023
- Supported daily store operations, ensuring smooth customer service and front-end execution.
- Supervised merchandising recovery, stock replenishment, and planogram compliance across sales floor.
- Monitored cash handling, register accuracy, and safe reconciliation procedures.
- Assisted with scheduling, task delegation, and shift coverage to maintain productivity.
- Trained associates on store procedures, service expectations, and operational standards.
- Managed inventory processes, including receiving, stocking, and backroom organization.
- Resolved customer concerns promptly, preserving service quality and store reputation.
- Enforced loss prevention practices, maintaining shrink awareness and compliance with policies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
Education
Did Not Graduate - Medical Assistant
South Texas Vocational Institute
Corpus Christi, TXGED -
John Wood Community College
Quincy02-2014
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Self-discipline
Interactive communication skills
Flexible schedule
Safe food handling
Integrity and honesty
Safety awareness
Initiative and Self-motivation
Verbal and written communication
Leadership qualities
Drive-thru operations
Food preparation
Store opening and closing
Crew leadership
Safety
Hospitality service expertise
Visual communication
Supplies monitoring and restocking
Telephone etiquette
Health code compliance
Housekeeping
Point-of-sale transactions
Willingness to learn
Workplace safety
Reliability and punctuality
Sanitation protocols
Task prioritization
Quality assurance
Company standards
Product cross-selling
Sanitizing
Timeline
Cashier/Cook
Ayerco Service Station
04.2026 - 06.2026
Assistant Store Manager
Dollar General Store
04.2023 - 06.2023
Did Not Graduate - Medical Assistant
South Texas Vocational Institute
GED -
John Wood Community College
Crew Member
McDonald's
2026 - Current