KIMBERLY BLACK
Senior Account Manager
Sunny Isles Beach,Florida
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Consultant
Black Diamond Consulting
06.2024 - Current
- Advise Allstate Agency Owners on effective strategies for starting and running their agencies
- Provide guidance on HR procedures to streamline agency operations
- Develop marketing strategies to increase agency visibility and client acquisition
- Offer expertise in office management to enhance efficiency and productivity.
Senior Account Representative
Marsh McLennan
04.2023 - 06.2024
- Addressed a wide range of coverage issues and conducted thorough contract and exposure analyses
- Managed the issuance of Certificate of Insurance and handled all internal service tasks related to client accounts
- Executed endorsement activities, resolved routine coverage inquiries, and provided solutions
- Monitored renewal processes and prepared detailed formal proposals
- Ensured comprehensive client service through meticulous policy checking and binding.
- Assessed customer needs by conducting surveys or interviews to determine requirements.
- Analyzed customer data to identify trends in demand, sales, and pricing.
- Developed strong partnerships with other departments within the organization.
- Maintained accurate records of all customer interactions using the CRM system.
- Responded quickly and professionally to client inquiries via phone or email.
- Collaborated with cross-functional teams to create customized solutions for customers.
- Identified and resolved issues related to customer service and account management.
Commercial Account Manager
Brown and Brown
07.2022 - 04.2023
- Developed and maintained in-depth technical knowledge of commercial lines coverages, ratings, and underwriting guidelines
- Ensured accurate data entry and maintained current file data for assigned accounts
- Reviewed Commercial applications, renewal requests, and endorsements to verify compliance with underwriting authority and company guidelines
- Prepared and processed binders of insurance, policies, endorsements, certificates of insurance, audits, and cancellations with meticulous attention to detail
- Validated coverages and ratings in policies, endorsements, audits, and cancellations to guarantee accuracy
- Managed a suspense system for efficient handling of correspondence and requests
- Processed premium finance agreements and facilitated timely billings and invoices
- Assisted in premium collection and audit processes, maintaining financial compliance
- Monitored expiration reports to ensure policy renewals and supported underwriter communication.
Foreclosure Specialist II
LoanCare
10.2020 - 06.2022
- Interviewed and provided advisement to economically affected COVID-19 borrowers on foreclosure prevention options
- Managed the collection of loan payments, strategically resolved delinquency issues, and oversaw foreclosure proceedings with vendors
- Liaised with attorneys, trustees, investors, and homeowners to resolve foreclosure matters
- Adapted to changes in statutory, regulatory, investor, and insurer guidelines
- Identified and escalated time-sensitive items to legal and cross-functional departments, actively exploring loss mitigation alternatives for positive borrower outcomes
- Reduced management and timeline expenses by researching options to achieve the highest net recovery possible
- Enhanced daily work production by maintaining accurate records and data of actions taken on mortgage loan accounts and administering foreclosure notifications.
Property and Casualty Insurance Agent / Office Manager
Clifford Black and Associates Allstate Agency
07.2005 - 02.2018
- Collaborated effectively with the owner to ensure high-quality performance and daily operational efficiency in the sales office
- Increased customer satisfaction and retention through team training, coordination, mentoring, and continuous coaching, surpassing established goals and sales objectives
- Managed prioritization of work and maintained confidentiality of client information, developing an accounting platform to track expenditures
- Facilitated daily deposits of incoming premium payments at a high-volume premium-producing location with top commercial sales
- Cultivated professional relationships with insurance underwriters to achieve profitable business objectives and manage business risks
- Assisted potential and existing clients with insurance policies, advised on appropriate courses of action, and successfully cross-sold additional insurance products and services.
Education
Bachelor of Arts in Legal Administration -
University of Detroit Mercy
Skills
- Account Management
- Client Relationship Management
- Excellent communication skills
- Renewal Management
- Negotiation
- Problem Solving
- Endorsements
- AMS 360
- ImageRight
- Customer Service
- Organizational
- Detail Expert
- Policy Analysis
- Delegation
- Cross-Selling
- Marketing and Placement
- Proposal Creation
- Timeline Development
- Strategic Planning
- MS Office
- Client Engagement
- Outcome Accountability
- Analytical Thinking
- Research and Development
Summary
Accomplished professional with a strong background in insurance account management, negotiations, and client retention. Proven track record in driving business growth by developing deep client relationships, understanding strategic priorities, and effectively managing risk management needs. Skilled in exposure analysis, program design, renewing business insurance accounts, and ensuring client satisfaction through attentive service. Known for meticulous attention to detail, leadership, and achieving positive outcomes in fast-paced environments. Dedicated to delivering tailored solutions and exceeding client expectations.
Certification
Property & Casualty 220/440 Producer License
Timeline
Consultant
Black Diamond Consulting
06.2024 - Current
Senior Account Representative
Marsh McLennan
04.2023 - 06.2024
Commercial Account Manager
Brown and Brown
07.2022 - 04.2023
Foreclosure Specialist II
LoanCare
10.2020 - 06.2022
Property and Casualty Insurance Agent / Office Manager
Clifford Black and Associates Allstate Agency
07.2005 - 02.2018
Bachelor of Arts in Legal Administration -
University of Detroit Mercy
Property & Casualty 220/440 Producer License
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