Kimberly Castillo Palma
Houston,TX
Summary
Motivated host with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
Sazon Los Abuelos
09.2020 - 05.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Aldine High School
Houston, TX05.2022
Skills
- Guest Relations Management
- Menu Recommendations
- Customer Service
- Dining Area Maintenance
Availability
- Monday and Wednesday not available
- Tuesday, Thursday- Sunday available
Timeline
Waitress
Sazon Los Abuelos
09.2020 - 05.2024
High School Diploma -
Aldine High School
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