Kimberly Coleman
Appomattox,VA
Summary
Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Parts Specialist
Curtis Lane Equipment
02.2024 - 07.2024
- Provided customers with technical advice regarding parts information and availability.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
Teller
The Farmers Bank of Appomattox
Farmville, Virginia
01.2019 - 02.2024
- Followed up on requests from customers in a timely manner.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained accurate records of all transactions and customer interactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing routine transactions.
- Processed wire transfers for customers both domestically and internationally.
- Answered customer inquiries regarding bank products and services.
- Balanced cash drawers on a daily basis.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Reported any operational issues or system problems that occurred during shift promptly.
- Explained account information to customers in detail as needed.
- Explained the features of various banking products available to customers.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Verified amounts and integrity of every check or funds transfer.
Parts Specialist
Bobcat of Lynchburg
Lynchburg , Virginia
10.2015 - 12.2019
- Provided customers with technical advice regarding parts information and availability.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Received customer orders and placed them into the system for processing.
- Identified potential problems with defective or damaged parts before they reached customers.
- Processed returns, exchanges, and refunds in a timely manner.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Assisted customers with product selection based on their needs.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Parts Specialist
Oreilly Auto Parts
Appomattox, Virginia
08.2011 - 10.2015
- Provided customers with technical advice regarding parts information and availability.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
Appomattox, Virginia
06.2003 - 08.2011
- Adhered to company policies regarding safe driving practices.
- Managed time effectively to ensure deliveries are made according to schedule.
- Verified that invoices were accurate before leaving the warehouse.
- Communicated with customers regarding orders, returns, and exchanges.
- Loaded and unloaded parts from delivery truck.
- Organized and inventoried parts for delivery.
- Delivered parts to customers in a timely manner.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Appomattox County High School
Appomattox, VA06-2003
Skills
- Technical knowledge
- Verbal and written communication
- Customer Education
- Account updating
- Email Communication
- Customer Service
- Forklift Operation
- Reviewing deliveries
- Vendor Relations
- Product Demonstration
- Shipping and receiving
- Clean Driving Record
- Catalog and parts familiarity
- Ordering parts
Timeline
Parts Specialist
Curtis Lane Equipment
02.2024 - 07.2024
Teller
The Farmers Bank of Appomattox
01.2019 - 02.2024
Parts Specialist
Bobcat of Lynchburg
10.2015 - 12.2019
Parts Specialist
Oreilly Auto Parts
08.2011 - 10.2015
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
06.2003 - 08.2011
High School Diploma -
Appomattox County High School