Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kimberly Driskill

Tucson,AZ

Summary

Motivated small business owner with expertise in customer engagement and operational management. Proficient in scheduling, sales reporting, and invoice creation. Focused on enhancing service quality and driving business performance in dynamic settings.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Service Writer

Roy Metcalfe Automotive
Tucson, AZ
09.2017 - Current
  • Scheduled and coordinated work for many customers each day in fast-paced setting.
  • Provided cost estimates for additional repairs and services requested by customers and collected deposits or payments and arranged for billing
  • Prepared reports summarizing hours worked by each technician as well as total sales figures.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Created detailed invoices for weekly jobs completed which included labor charges, parts costs, taxes, fees.
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Processed payments for completed services using point-of-sale systems.

Small Business Owner

Roy Metcalfe Automotive
Tucson, AZ
10.2006 - Current
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Ensured compliance with local, state, and federal regulations affecting business operations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Engaged customers in conversation and effectively determine needs and requirements.
  • Oversaw daily operations of small business including customer service and financial management.
  • Formed and sustained strategic relationships with clients.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.

Education

Master of Arts - Master of Education Elementary Education

Northern Arizona University
Flagstaff, AZ
05-2006

Bachelor of Science - Family Studies

University of Arizona
Tucson, AZ
05-1996

Skills

  • Team collaboration
  • Customer engagement
  • Time management
  • Sales reporting
  • Work scheduling
  • Invoice creation

Accomplishments

  • Graduated with distinction from Northern Arizona University

Certification

  • Arizona teaching certificate'
  • Structured English Immersion PreK-12 Endorsement

Timeline

Service Writer

Roy Metcalfe Automotive
09.2017 - Current

Small Business Owner

Roy Metcalfe Automotive
10.2006 - Current

Master of Arts - Master of Education Elementary Education

Northern Arizona University

Bachelor of Science - Family Studies

University of Arizona

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Kimberly Driskill